CUSTOM MADE PRODUCT RETURN & EXCHANGE POLICY
RETURNS AND EXCHANGES
Oxdin stands behind all of our products. If we have manufactured a product incorrectly or our merchandise is defective, Oxdin will make it right. If you have questions regarding custom merchandise, please contact our customer service department and send email to firstname.lastname@example.org.
Custom Made Items:
ALL CUSTOM MADE ITEMS OR LETTERED ITEMS MAY NOT BE RETURNED OR EXCHANGED.
• Examples of items that are not returnable include but are not limited to: Made-to-order bags and accessories.
• Items that have been worn, soiled, laundered, or altered in any way cannot be returned.